Yellow Pages Case Studies
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Office Supplies-Copiers
  • Tier Level Spending developed using a national index which weighted NAIC (North American Industrial Classifications) codes as to their propensity to purchase copiers and related supplies. Employee size factored into the mix.
  • Directories within each MSA (Metropolitan Statistical Area) were indexed as to their value to the overall market plan. This was cross-referenced for accuracy to the NOPA index (National Office Products Association- by county).
  • Advertising was allocated, so that percent of budget approximated percent of market.
  • The budget was reduced for other reasons, but the underlying logic remains a factor and is being revisited for next year.
Nursing Home
  • 480 facilities had their budget for Yellow Pages determined by formula
  • Number of Beds (many multi-facility markets) within the directory coverage area
  • Number of Beds Occupied (Occupancy Rating)
  • Market Potential (Women over 65 living within 20 miles of their facilities)
  • Display ads were proposed when the number of beds was high and the occupancy rate was less than 90%
  • In-column items were proposed when either the occupancy rate was high and/or the market potential was low. Since the beds have to stay filled, the overall number of beds within the market was a factor.
Pest Control: Focus Group and Cluster board Testing
  • Pest Control Company had been using lots of bugs in their ads, but with the popularity of movies like “A Bug’s Life” and “Ants,” the cute bugs were not working as well in Yellow Pages and Outdoor advertising as they had before. We found the public didn’t feel as inclined to kill bugs when they thought of them as loveable animated characters. The Company wanted to retain the family-oriented appeal in the advertising, but needed to re-think the creative and the messaging.
  • In a creative session, we showed the client an animation piece one of our artists had done for a class project at the art institute. The end result of the meeting had the agency doing a 3-D model of their icon, with an eye toward animation. The hope was to make the bugs bad and the icon the hero.
  • We designed several new ads, included them in mock-up directories and began testing. We found that the focus group reacted much more favorably to the ads with the “cute icon” than the “cute bugs”.
  • The copy was tested and re-tested, and we feel the ads are performing well within their target audience. Results from less subjective tests are being accumulated from on-going testing.
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